Service Update
To Our Valued Customers,
After much consideration, we regret to inform you that the Tofino Bus and Vancouver Island Connector, will be pausing services on Tuesday, January 3rd, 2023, and will not resume services again until May 2023 as we look to move towards a more seasonal service. This was not a decision made lightly by the company as we know many people rely on these services.
Since the COVID-19 pandemic, which saw a 95% decline in ridership on these routes, passenger counts have not returned to a sustainable level year-round. Over the past few months, we have tried our best to continue service by making drastic cuts to service levels. However, having received all available government subsidies and grants, continued rising costs and labor shortages, we have no other choice but to continue to make difficult operational changes.
With our current passenger counts we are unable to cover the operational expenses for these runs and cannot continue to operate these routes at a loss through the winter months. Therefore, we have made the difficult decision to move to a seasonal, May through October, service.
January 3rd will be the last day of service for Tofino Bus and the Vancouver Island Connector until it resumes service in May, no exact start date has been released. Any passengers who have pre-purchased tickets during this period will be contacted by a member of our reservations staff.
We apologize for any inconvenience this may cause and thank you for your continued support.
We look forward to welcoming you back on board in the spring of 2023.